Technical support for resellers
Our technical team helps resellers set up, configure and troubleshoot the hardware G4POS distributes, in French and English.
Contact us
Call or email us with a question about setup, drivers, connectivity, troubleshooting or a warranty return.
Remote support
A G4POS technician can connect to your Windows computer to run a diagnosis remotely.
Call us
Start by describing the problem to our team over the phone.
1-888-653-8131 · Mon–Fri 9am–4pm (ET)
Download the agent
Install the agent (Windows) on the affected computer using the button below.
The technician connects
With your permission, the technician takes control of your computer to run the diagnosis.
Troubleshooting guides
Before you call, look up the guide that matches the symptom you see. Each guide walks you through the fix step by step.
| Symptom observed | Guide to follow |
|---|---|
| Nothing comes out of the receipt printer | The receipt printer will not print: an 8-step diagnosis |
| The receipt prints with random or cut-off characters | Garbled characters or truncated receipts: the 5 causes |
| The cash drawer stays shut at the end of the sale | The cash drawer will not open: cable, command or lock |
| The reader no longer beeps, or nothing appears on screen | The barcode reader has stopped reading, or reads badly |
| Some codes scan, others never do | A barcode is not being read: which symbology to enable |
| Touch does not respond, or responds in the wrong place | A touchscreen that stops responding, or whose touch point is offset |
Warranty and returns
Hardware distributed by G4POS is covered by its manufacturer’s warranty. Contact us before you ship a return: we send you a return merchandise authorization (RMA) that ties the parcel to your case.
Open a reseller account
The account is free and reserved for businesses. It gives you access to our wholesale prices, training and technical support.