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Choosing hardware

Restaurant touchscreen POS: how to choose the terminal

A restaurant touchscreen POS is an all-in-one terminal with a touchscreen: here are the points to check before choosing the model.

In short

A restaurant touchscreen POS is an all-in-one terminal that packs the computer, the touchscreen and the power supply into a single unit. G4POS sells two models with a 15-inch screen wholesale, the JG7000 and the JG8000. In Québec, a restaurant subject to mandatory billing must use an SRS certified by Revenu Québec and designed to communicate with the WEB-SRM.

What is a restaurant touchscreen POS?

A restaurant touchscreen POS is an all-in-one terminal: the computer, the touchscreen and the power supply are packed into a single unit, installed at the counter. The point-of-sale software runs on it. The receipt printer and the barcode scanner connect to it, and the cash drawer usually connects to the receipt printer.

The G4POS catalogue includes two all-in-one terminals, the JG7000 and the JG8000. Both are Windows compatible and have a 15-inch touchscreen with 10 touch points.

JG7000 or JG8000: which terminal for a restaurant counter?

The JG7000 suits a counter where the customer needs to see the transaction: it has a built-in 10.1-inch customer display that faces the customer. The JG8000 is offered as the server station, with an Intel Core i5-8265U processor.

The two all-in-one terminals in the G4POS catalogue: screen, processor, memory, storage and system.
FeatureJG7000JG8000
Touchscreen15 in, 10 touch points15 in, 10 touch points
Distinctive featureBuilt-in 10.1-inch customer displayOffered as the server station
ProcessorIntel Celeron J6412 (quad-core)Intel Core i5-8265U
Memory8 GB (DDR4)8 GB (DDR4)
Storage256 GB, NVMe SSD256 GB, NVMe
SystemWindows compatibleWindows compatible

If the restaurant’s software works with a server station and checkout stations, you can combine one JG8000 as the server with JG7000 units at the checkouts where the customer needs to see the sale.

Which devices connect to the touchscreen POS?

The JG7000 and the JG8000 have the same ports: 2 RS-232 serial ports (DB9), 6 USB ports, 4 of them USB 3.0, one HDMI port, one Gigabit RJ45 network port and an audio output.

At the counter, the receipt printer connects over USB, next to the station. In the kitchen, choose an Ethernet printer, wired to the network, and reserve its address on the router.

The MG80 in the G4POS catalogue prints on 80 mm thermal paper and cuts the receipt automatically. It connects over serial, USB or Ethernet, and its 24 V DC output opens the cash drawer when the software asks.

Which software does the touchscreen POS need?

The point-of-sale software determines which hardware is compatible: it sets the print interface, the drivers and sometimes the list of supported models. It is therefore chosen before the touchscreen POS.

In Québec, a restaurant establishment subject to mandatory billing (for example, a bar, a restaurant or a business that provides catering services) must send its transaction data to Revenu Québec using a certified sales recording system (SRS) designed to communicate with the WEB-SRM.

Revenu Québec’s certification applies to the SRS, that is, to the software. Before buying an SRS, check that it appears in the list of authorized products published by Revenu Québec, and confirm with its developer that it meets your needs.

Do you need tablets in addition to the touchscreen POS?

A tablet is added when orders are taken at the table. The DG820 and DG870GB rugged tablets in the G4POS catalogue are Windows compatible and recharge on their included station. The DG870GB has an IP65 housing and withstands 1.22 m drops.

Before deploying tablets, check Wi-Fi coverage in the dining room, on the patio and in the stairways. Also plan the charging points and a spare unit that is already configured.

Where can you buy a restaurant touchscreen POS in Québec?

G4POS is a point-of-sale hardware wholesaler based in Québec since 2016, and its stock is warehoused in Québec. G4POS sells mainly to point-of-sale resellers, integrators and consultants. They choose the software, install the hardware and keep the relationship with the restaurant owner.

The terminals, tablets and printers in the G4POS catalogue are covered by their manufacturer’s one-year warranty. G4POS ships to every Canadian province.

Key points

  • A restaurant touchscreen POS is an all-in-one terminal: the computer, the touchscreen and the power supply are packed into a single unit.
  • The G4POS JG7000 and JG8000 are Windows compatible and have a 15-inch touchscreen with 10 touch points.
  • The JG7000 adds a built-in 10.1-inch customer display; the JG8000 is offered as the server station.
  • The software comes first, because it determines the compatible printer, drivers and models.
  • In Québec, a restaurant subject to mandatory billing must use an SRS certified by Revenu Québec and designed to communicate with the WEB-SRM.

Frequently asked questions

What screen size should a restaurant touchscreen POS have?

The two all-in-one terminals in the G4POS catalogue, the JG7000 and the JG8000, have a 15-inch touchscreen with 10 touch points. The JG7000 adds a 10.1-inch customer display that faces the customer.

Does the touchscreen POS run Windows?

Yes. The JG7000 and the JG8000 are Windows compatible. Confirm with the developer of the point-of-sale software that it runs on the chosen terminal.

Do you need a server station?

Only if the restaurant’s point-of-sale software requires one. G4POS offers the JG8000 for that role, with an Intel Core i5-8265U processor, 8 GB of memory and 256 GB of NVMe storage.

Can the touchscreen POS show the order to the customer?

Yes, with a customer display. The JG7000 has a built-in 10.1-inch customer display that shows the customer the details of the transaction. The point-of-sale software must be able to drive that display.

What should you do if the touchscreen stops responding?

Test with a mouse: if the pointer moves normally, the computer is fine and the fault is in the touch panel or its driver. A constant offset points to calibration or resolution, and a dead zone to a hardware fault.

Sources

G4POS·Updated on · 5 min read

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