On the hot line, an impact printer remains the safe choice: thermal paper darkens with heat and grease fouls the head. Keep the unit away from direct heat and from where plates pass. Mount it at eye level, on a wired network link, with clear access to the roll, since paper gets changed mid-service.
Procedure
Choose the location with the kitchen team
The kitchen team knows where tickets must appear to be read without leaving their station. A location chosen without them often means moving the printer the following week, with the risk of tearing out the cables.
Keep it away from heat and steam
Thermal paper darkens with heat even when nothing is printed. Avoid the top of a fryer, an oven or a dishwasher, and any spot directly in the path of steam.
Mount it at eye level
An order ticket must be read and torn off in one motion. A printer on the floor or too high up costs time on every order, and the staff will eventually move it themselves.
Wire it in and reserve its address
A kitchen printer on Wi-Fi will lose its connection on a busy night. Run a network cable and reserve its address on the router using the hardware address printed on its self-test.
Leave access to the roll and the cutter
Paper is changed mid-service, often one-handed. Confirm the cover opens fully in the chosen position, and show the staff how to clear a cutter jam before you leave the site.
Test during a real service
A test in a cold, empty kitchen is not enough. Before closing the install, come back during a full peak period, or have the client confirm that the printer held up.
Check these before calling support
- The printer is out of the direct path of heat and steam.
- The cover opens fully in the final position.
Useful terms
- Kitchen printer
A kitchen printer is a unit that prints order tickets in the hot line.
- Direct thermal printing
Direct thermal printing is a process that darkens heat-sensitive paper through contact with a heated head.
- 80 mm and 58 mm thermal paper
Thermal receipt paper is sold in rolls of two main widths: 80 mm for counter and kitchen printers, and 58 mm for compact and portable models..
- Auto-cutter
The auto-cutter is the mechanism that trims the receipt at the end of printing.
Hardware involved
- MG80 (Printers)