Units must go back on their base after every use: a half-charged fleet produces random failures in the middle of service. Clean the charging contacts regularly, pull any unit that no longer lasts the day, and keep the base powered at all times.
Procedure
Keep the base powered at all times
A base unplugged overnight “to save power” produces a flat fleet by the next lunch service. Confirm the outlet used is not on a light switch or cut at closing time.
Enforce returning units to the base
A unit that is not put back on its base runs down and eventually dies mid-service. Show the staff the habit at install time, and post the instruction near the host stand.
Clean the charging contacts
Contacts oxidize and pick up residue. When a unit seated properly on its base will not charge, that is nearly always the cause. A dry cloth usually does the job.
Retire units that no longer hold
A unit that dies before the end of service stays in the fleet and produces missed calls that get blamed on the whole system. Take it out of rotation, mark it, and handle it as its own case.
Inventory the fleet at regular intervals
Count the units present and compare with the number delivered. The gap is the site’s real loss rate: it is the figure that justifies a replenishment order with the client, and it is better coming from you.
Check these before calling support
- The base is permanently powered, on an outlet that is not switched.
- No unit in rotation dies before the end of a full service.
Useful terms
- Guest coaster pager
The guest coaster pager is the unit handed to a waiting customer.
- Staff pager
The staff pager is worn by an employee.
- Paging
Paging is a local radio system that alerts one specific person without going through the cellular network or Wi-Fi.
Hardware involved
- LRS guest paging (Wireless paging)
- LRS staff paging (Wireless paging)