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Choosing hardware

Wired or wireless: how to choose at the point of sale

Wireless gives freedom of movement, but it adds a battery, pairing and a dependence on the building’s radio environment.

In short

At the point of sale, a wired link carries power and data through the same cable, with no battery and no interference. Wireless offers freedom of movement but adds a battery, pairing and a dependence on the radio environment. At the counter, the cable remains the default choice; wireless is justified when staff have to move around.

Wired or wireless: what changes in daily use?

The difference lies in power, troubleshooting and the environment. A wired peripheral is often powered through its cable, while a wireless one has a battery to charge. A cable can be tested in thirty seconds by swapping it for another; a radio link is diagnosed by ruling out causes one at a time. Finally, the radio environment depends on the client’s building.

What changes when a point-of-sale peripheral moves from a wired to a wireless link: power, troubleshooting, dependencies and maintenance.
CriterionWiredWireless
PowerOften supplied through the cableA battery to charge and eventually replace
TroubleshootingImmediate test by swapping the cableRuling out radio causes one at a time
DependenciesThe cable and the portPairing, channel, walls, other networks
Recurring maintenanceClose to noneCharging, replacement, re-pairing

Why is a cable the better fit at the counter?

At the counter, devices stay in place. A reader on its stand, a printer mounted under the till and a terminal bolted to the counter do not need to move, so freedom of movement serves no purpose there and the battery becomes one more part that wears out. The MG80 in the catalogue connects over serial, USB or Ethernet, and the SC310 scanner connects over USB.

A wired station also recovers its link as soon as power returns, with no one having to step in. Wireless peripherals sometimes need an employee to switch them back on, pair them again or put a device back on its base in the morning, just before opening.

When is wireless the right choice?

Wireless is the right choice when the transaction, the scan or the alert happens away from the station. That is the case for taking orders on the floor or on a patio, where the DG870GB tablet (Wi-Fi, Bluetooth and 4G LTE) is useful. It is also the case for stock counts and receiving, where the reader follows the employee down the aisles, and for staff paging. The JCG980 wireless scanner stores scanned codes in memory in inventory mode.

  • The trips it saves add up to a measurable gain, in minutes per service.
  • The device has a planned charging point that staff can reach during their work.
  • The client knows before buying that the battery is a wear part to replace.

How is LRS paging different?

Paging sends an alert and carries no transaction data. The G4POS catalogue covers LRS (Long Range Systems) for three uses: staff paging, guest pagers handed to waiting customers, and call buttons placed on the floor. Choose the system based on the trips you want to save staff or customers.

What should you check on site before committing?

With wireless, the building matters as much as the hardware, and a floor plan is not enough to assess it. A one-hour visit can save a full day of rework. Write down what you observe on site: those notes will help if the client disputes the result later.

  1. Actual coverage where the device will be used, including the far corners of the room.
  2. Obstacles: solid walls, walk-in coolers, floors, elevator shafts, mezzanines.
  3. The networks already in place, including those of neighbouring businesses in a shopping centre.
  4. Where the charging points will be, and the end-of-shift routine that will keep the devices charged.

Key points

  • Wired links avoid batteries and pairing, and often supply power along with the data.
  • Wireless is justified by the trips it saves staff.
  • The range of a wireless system depends on the building and is confirmed on site before any written commitment.
  • A wired station recovers its link as soon as power returns, while wireless devices may need someone to step in.

Frequently asked questions

Is a wireless reader less reliable than a wired one?

It is not less reliable in itself, but it adds causes of failure: the battery, pairing and range. For a fixed station, a USB reader such as the SC310 in the catalogue removes those three causes of service calls.

Can a printer be connected over Wi-Fi instead of Ethernet?

The MG80 has serial, USB and Ethernet interfaces. For a shared printer, Ethernet remains the most stable link; a wireless link would depend on the client’s network, which you do not control.

Should the point of sale have a dedicated network?

It is recommended when the business also offers Internet access to its customers. Separating the traffic keeps a large download in the dining room from slowing down a till, and makes troubleshooting simpler when a problem occurs.

G4POS·Updated on · 4 min read

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